Preston & District Citizens Advice Bureau
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About Citizens Advice Bureau

Preston and District Citizens Advice Bureau is a local charity serving the local communities of Preston and surrounding districts.

We are independent and provide free, confidential impartial advice to everyone regardless of race, gender, sexuality or disability.

We aim to give local people a service, which meets local needs, and which is flexible, and demand driven.


Everything we do, and the way we work, benefits individuals, communities and society.”

Services are provided from the main Bureau premises in Birley Street and from several outreach sites based in the most deprived communities of Preston.

A wide geographical area with an urban and rural mix and high unemployment and deprivation levels. 

Local people through volunteering run this charity and trusteeship and we aim to give more local people an opportunity to develop their skills through volunteering.

We aim to ensure that we work in partnership to help develop, pilot and deliver services that people want and need.

What Citizens Advice offer


Provide information on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, young person, an older person or a veteran.


Provide information on your working rights and how to solve a problem at work.

Debt and Money

Providing information and understanding on things like credit or mortgages. Information on how to get debt solutions or help with debt and budgeting.


Information on something’s gone wrong with a purchase or anything else related to consumer rights.


Information on your rights if your relationship has broken down, how to deal with making a will, registering a birth or changing your name.


Information and advice on housing issues and your rights and responsibilities. How to go about renting or buying a home or just finding somewhere to live. How to handle problems with your landlord and help to avoid losing your home.

Law and courts

Information about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.


Get help and advice on immigration. Help with applications and documents, visas, staying in the UK, Asylum and refugees, trafficking and deportation and living in the UK illegally.


Information on if you have problems with health care, this can range from what you are entitled to from how to complain if the service is poor.  

Contact Information

Contact the advice line on 0300 330 1172 or the dedicated Universal Credit Help to Claim phone number on 0800 144 8444

Opening Hours: Monday – Thursday 9.15am – 3.15pm

Google Maps Address

Preston and District, Town Hall Annexe, Birley Street, Preston, PR1 2QE.

Preston and District Citizens Advice Bureau