About Shout 85258

Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

Launched publicly in May 2019 Shout 85258 have had more than 500,000 conversations with people who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.

As a digital service, Shout 85258 has become increasingly critical since Covid-19, being one of the few mental health support services able to operate as normal at this time.

Shout – How it Works

Shout is the UK’s first free 24/7 crisis text line available for anyone, anytime, anywhere.

The service is anonymous and off bill. It is powered by a nationwide team of Crisis Volunteers, supported by expert Clinical Supervisors.

This is a place to go if you’re experiencing a personal crisis, unable to cope and need immediate help.


Text SHOUT to 85258 from anywhere in the UK, 24/7.


After 3 automated responses, you’ll connect with a trained Crisis Volunteer who receives the text on their computer – this will usually be in around 5 minutes but will take longer during busy times.


You can text about whatever is a personal crisis to you – this might include issues like addiction, anxiety, assault, bullying, depression, eating disorders, relationship challenges, self-harm and suicide.


The Crisis Volunteer listens without judgement, invites you to share more, and helps you move from a hot moment to a calm one. You’ll text back and forth, sharing only what you feel comfortable.


The goal of the conversation is to help you reach a calm and safe place, ideally with a plan of how to support yourself going forward. As well as listening, resources to help you get more expert support or tools to help you manage might be shared.


The conversation will only end when the Crisis Volunteer is comfortable that you are in a calm and safe place.

Give them a Shout

Get in touch with Shout by emailing info@giveusashout.org or visit the give us a shout website.

Text Shout to 85258, if you are in crisis. If you are at imminent risk dial 999.

Twitter – @GiveUsAShout or Instagram @GiveUsAShoutinsta